Return, Cancellation & Refund Policy

Flexiseller Return, Cancellation & Refund Policy

At Flexiseller, we prioritize customer satisfaction and are committed to ensuring a secure shopping experience. Please review our policy for details on returns, cancellations, and refunds.

1. Order Cancellation

  • Immediate Cancellation: You can cancel your order right after placing it. However, if the order has been processed or shipped, we may not be able to accommodate the cancellation request.
  • How to Cancel: To cancel your order, contact us promptly at support@flexiseller.com with your order details.

2. Return Policy

Flexiseller offers a 5-day return policy, which means you have 5 days from receiving your item to request a return.

  • Eligibility for Returns:

    • The item must be in the same condition as when received – unworn, unused, with tags, and in its original packaging.
    • A receipt or proof of purchase is required for all returns.

  • Return Process:

    • To initiate a return, call the helpline number mentioned on your invoice within 5 days of receiving your package for fast returns.
    • Alternatively, you can contact us at support@flexiseller.com within 5 days.
    • Once your return is approved, we will arrange a reverse pickup and provide you with return instructions.

For return-related questions, you can always reach us at support@flexiseller.com.

3. Damages & Issues

  • Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
  • Any damage or defect must be reported to our customer service team within 5 days of receiving the product.

4. Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers)
  • Custom or personalized products
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

For any questions regarding specific items, contact us at support@flexiseller.com.

5. Exchanges

  • The fastest way to ensure you get what you want is to return the item you received and make a separate purchase for the new item once the return is approved.

6. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Refund Process:
    • If your refund is approved, it will be processed within 7 business days.
    • Refunds will be credited to your original payment method.
    • For Cash on Delivery (COD) orders: Customers will be required to provide their bank account details for the refund process. These details will be requested during the refund initiation.

Please note that it may take some time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@flexiseller.com.

Customer Support

For assistance, contact our customer care team at:

We’re here to ensure a safe and enjoyable shopping experience at Flexiseller!